My daughter stayed here on a recent group trip and left her orthodontic retainer in the room. We never thought we would see it again, but management called and kindly shipped it to our home UPS. According to my daughter, the beds were extremely comfortable and the location was great, a block down from the Ritz Carlton. Thanks Doubletree. We'll... more

I am from New Orleans and i come back every chance i get and always stay at Doubletree. I can't believe reading these reviews. How could they have had such rotten expierences.? My last stay was during Katrina needless to say the timing could have been better. The staff was excellent & if it would have not been for one... more

For all you Hilton Honors members out there Do not stay here!!!!!!!! See below bottom line. 1. 1st Room the sill rotted and fallen off the window. See Attached picture 2. 2nd Room no towells 3. Both room water bottles and other normal HHonors stuff did not exsist. 4. Even though this is the slowest time in New Orleans no... more

We made a relatively last minute trip to New Orleans the first weekend in May. Being a Harrah’s rewards card holder, I called them to get a room, and, with the Jazz Fest going on, they were sold out, but the best deal they could find was the DoubleTree, right across the street from Harrah’s. This was our “mini honeymoon,”... more

Dirty rooms, unfriendly staff. Lots of thing out of place, crooked light fixtures, etc. Seems to be an inssue with general management of the property. With "Do Not Disturb" sign on door and late checkout, maid still knocked on door at 9am and asked if I was checking out today?!?!!! Complained to front desk on check out and Jeffrey was... more

From the moment I checked in, I had a feeling this would not be a good experience. The desk staff was curt and unhelpful. This hotel was NOT your typical Doubletree Hotel. I was completely shocked at the condition in which I found my room. It was extremely dusty. The cleanliness of the sheets was questionable at best, though the... more

My husband and I enjoyed a two night stay and my brother arrived the day before for a three night stay. We went to spend time with the Iwo Jima Vets group. The hotel was very clean, and we were able to check in around noon, despite the fact that there were several groups there that weekend, and they were... more

I was here on business during a very busy weekend in New Orleans. My company booked this hotel for me, despite my forewarning and protest. Problems from start to finish. The hotel required a 3-day minimum stay and pre-charged my card. To its credit, the staff tried very hard, but they were just way too taxed during a very challenging... more

I stayed at the double tree for Mardi Gras. I received horrible service. They would not validate my parking, which I was told they would do when I booked the hotel, when I checked in, and two hours before checked out. So I had to pay $64 for parking when it should have been $30. They said they ran out... more