Starting at our arrival we were treated like Rock Stars. When we checked in we were greeted by friendly employees who offered to make reservations at the restaurants and pool for us. When we got in our room we were impressed by the classiness of the room. The beds were comfortable and the shower was amazing. We stayed on the... more

My husband has been working very long hours lately and realized it was important to find the time to reconnect without our three young children, so he booked at stay for us at Hard Rock. We live in suburbia and wanted to enjoy a weekend reminiscent of our pre-family days. Hard Rock is really a great place for a romantic... more

This hotel is not a good one for the business traveler. I came to San Diego for a conference, and after a long flight, was blasted awake by the loud music in the lobby. It is very difficult to understand the employees at check in. They use terms like "ground control" and "hotel in charges", and other things that are... more

My husband and I stayed in a suite at the Hard Rock Hotel in San Diego for Labor Day weekend 2008. The hotel's location can't be beat for fun in the Gaslamp District as you can pretty much walk wherever you need to go or hop on the trolley. There is no hotel parking. You either valet for $20 per... more

We visited the Hard Rock for Two days in the second week of October only because all the other hotels in that area were full because of a Convention. The Hotel lacked any life or atmosphere even though it was busy, the staf were al pretty people ( Male & Female ) but with nothing behind the smiles, the upper... more

Is this a club? No, it’s actually the Hard Rock Hotel San Diego. We arrived about 10 PM on a Friday evening. The music was blasting, the people were beautiful, the girls really dressed to impress and we weren’t sure we were at a hotel. A series of free standing podiums serve as the “front desk.” We had to lean... more

Let me start by saying this was a VERY nice hotel! I am a frequent traveler & have stayed numerous places. I absolutely loved the bathroom amenities and the concierge desk was very friendly. (The airline lost my bag containing all of my toiletries and they sent up some extra items to get me started.) The bathroom shower was exquisite... more

My stay at Hard Rock San Diego was filled with so many examples of bad customer service, I honestly cannot explain them all here but I will give you a taste. I think the worst was the Moonstone doormen and the rude rude ladies at the hostess stand in Nobu. The way in which paying guests are treated like second... more

My husband and I stayed at the Hard Rock September 17th to the 21st while he had a conference at the Convention center right across the street. We booked the hotel without having a chance to really read the reviews but knew it was in a great location. After reading the reviews we tried to change hotels but none of... more