The custom house is a very interesting place to stay. What can I say ....location is everything. 50 paces to the subway. One block to the Quincy market and 1/4 mile to the best dining in the north end to experience. The concierge Karen Conners is the best at providing information to go on the many site seeing ventures. Dont... more

Part of a 2-week family holiday in the US. Stayed for 2 nights in early August and booked direct with hotel. First night: although we specifically asked for a high-floor, we ended up on the second floor, bar side. This is because, of course, this is not really a hotel but a time-share with occasional availability of rooms and the... more

Husband, I and 14 year old daughter stayed here for 5 nights 17th-21st July. First time in Boston and chose this hotel because of reviews written here. We were not disappointed. We had a room on the 6th floor, with a kingsize bed and double sofa bed in the lounge area. The hotel is in an ideal position, a few... more

We stayed in the Custom House for three nights. We are 2 adults and 2 children. I asked for a high floor and we got it - right under the clock face. While the windows were small compared to the lower floors- there were only 2 suites on our floor as the floor plate is smaller at this level. The... more

retro fit hotel into old customs house in boston, mass, usa. very neat. right next door to quincy market, irish pubs, aquarium, and T- stop. great front desk staff, ice water in the lobby, cookies at 4 pm. great restaurants nearby- legal seafood, wagamama, etc. stately historic hotel. i'd stay again. we stayed in a suite ( family) and it... more

We stayed at this hotel before and we absolutely loved it. That time we had a really fantastic (standard) suite on the 19th floor. This time, having booked over the 4th of July (but 4 months in advance), it was a different experience. When we checked in, we were placed on the 2nd floor, which from a view perspective, is... more

Stayed at the Custom House with my parents and 2 year old daughter. The pull-out sofa was horrible with metal sticking out and a very thin mattress. When we talked to the front desk about it they laughed and said that was what happens over time to these sofas! - Then someone came and dropped an air mattress on the... more

We really enjoyed the location being close to the harbor & North End. Subway entrance right across the circle entrance made it very easy to travel around the city. Unfortunately we were not able to get much sleep due to the noise from the bars located around the hotel. A previous post had warned of the problem, and they were... more

What a great stay in Boston! I booked this hotel through an exchange of points and a little cash with RCI. I wasn't sure if this hotel would be "worth it" - boy was I glad I splurged and booked here! The room was huge - about 650 sq feet - which I understand all the rooms are large. The... more