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Onyx Hotel - a Kimpton Hotel

155 Portland Street, Boston, MA 02114
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated... Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Banknorth Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. more » « less
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service
Check Rates and Availability: $323 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 182 traveler reviews
  • What to Expect:
    • 4 based on 132 reviews Rooms
    • 4 based on 128 reviews Service
    • 4 based on 129 reviews Value
    • 4.5 based on 133 reviews Cleanliness
    • 4 based on 1 review Pool

Reviews of Onyx Hotel - a Kimpton Hotel

( 1-10 of 184 )
3 of 5 stars
Milwaukee, WI
Nov 18, 2008

We stayed here for two nights as we were in town for a short weekend trip, also our first trip to Boston. We chose this place because it looked ultra-modern (it is, it's a very visually striking place) and it's located extremely close to TD Banknorth Garden, which is where we were going to see a concert the second evening... more

Nov 16, 2008

I'm a little late posting this, we stayed here last year for our anniversary, and we are going back this year at the end of this month again to celebrate our anniversary so I will update any changes I see. This is a fantastic place to stay if you are doing anything at the Garden, the location cannot be beat.... more

1 of 5 stars
Northern Kentucky
Oct 29, 2008
0/1 found this review helpful

The Onyx promotes itself as a "luxury boutique hotel," but that was hardly my experience. Let me summarize a few of my disappointments with the service I received: --On three occasions I called the front desk to get assistance and no one answered. 20 rings each time, no response. --When I finally got through to the front desk, I was... more

Management response from
OpsManager155, Operations Manager

Dear Guest, I am very sorry to read that your stay here at the Onyx Hotel was dissatisfactory. I certainly will follow up with my team to ensure your concerns are rectified. I can assure you that we pride our selves on the high level of service we are accustomed to providing our guests. I apologize and I hope that...

5 of 5 stars
California
Sep 29, 2008

The concierge at the Onyx was unbelievably helpful. He took care of every detail of our trip, from coordinating airport pickup, restaurant reservations and car rental. Really made for a great trip. more

Management response from
OpsManager155, Operations Manager

Thank you for your review of the Onyx Hotel. I am so pleased to read that you felt as though our guest service team was a true asset to ensuring all areas of your trip went smooth. I greatly appreciate the kind words and I look froward to welcoming you back to the Onyx Hotel.

3 of 5 stars
Denton, MD
Sep 28, 2008

We stayed at Hotel Marlowe 2 years ago in Cambridge, MA and loved it! It was by far the best hotel service we had and we enjoyed taking our dog along with us. The staff was so helpful and went beyond the definition of pet-friendly. So, when we heard Kimpton had a hotel near the Northend, we were eager to... more

Management response from
OpsManager155, Operations Manager

Thank you for your feedback. I was happy to read that overall you enjoyed your stay with us despite the fact that your four legged friend wasn't welcomed in true kimpton fashion. I apologize for your disapointment and I assure you we are 100% pet friendly. I will use your feedback as a training tool with our team. Again thank...

5 of 5 stars
Albany, NY
Sep 24, 2008
1/1 found this review helpful

This hotel is perfect for a couple of reasons. I wanted a hotel where we could stay for 3 nights for less than $1000 but also one that would suit my wife as I was going to see my beloved Red Sox and she was coming along. In other words: no cheap chains. The loction is great. Faneil Hall, Quincy... more

Management response from
Distributi0nManager, Manager

Dear mr-cafe, Thank you for your recent review of the Onyx Hotel. We appreciate your kind words, and I'm glad that everything was to your satisfaction. I hope you had great weather for the game! We look forward to welcoming you and your wife back to stay with us in the future.

Sep 14, 2008
2/3 found this review helpful

The place is dark and depressing. It tries to be boutique but the decor is horribly cheesy. The guy working the front desk made me nervous. He comes across as a car salesman promising everything under the sun but never really follows through. That fake hospitality always makes me uncomfortable. I rather someone just be nice and calm. Also, charging... more

Management response from
OpsManager155, Operations Manager

Thank you for your feedback regarding your most recent visit to the Onyx Hotel. It is clear to see that your stay was not as you expected it to be and for that I can not apologize enough. I have reviewed your comments in regard to staffing levels and prices for overnight parking. Unfortunately parking in downtown Boston is at...

1 of 5 stars
United Kingdom
Sep 13, 2008
0/2 found this review helpful

We checked in on 1 Sept, handed over my credit card and went up to the room. We had been in the room on the 7th floor for less than 3 minutes when the porter knocked on the door to deliver wine. I was in the process of looking for my wallet as I realised I no longer had it... more

Management response from
OpsManager155, Operations Manager

Thank you for staying at the Onyx Hotel and for taking the time to comment on your recent visit. I am extremely sorry that we fell short of meeting your expectations and I apologize for the inconveniences you experienced in regards to your lost items. Please know that we are all aware of your concerns. Again, we are sorry about...

Sep 11, 2008
1/2 found this review helpful

not exactly how appeared in the brochure. the staff were off hand a novelty in boston where people are exceptionally polite an friendly. all rooms dark and not too clean. overall was not worth even half the cost of the three nights. would be reluctant to recommend thi hotel to anyone. more

Management response from
OpsManager155, Operations Manager

Dear Guest, I am sorry to read that your stay here at the Onyx Hotel was not how you had envisioned. Thank you for taking the time to write a response about the Onyx Hotel and know that your feedback will be well used.

1 of 5 stars
Washington, DC
Sep 1, 2008
2/5 found this review helpful

We booked this hotel based on Trip Advisor reviews thinking that it would be a good one night stay in Boston before flying out. We got the rooms from by calling the hotel. Hotel provides no breakfast included with $240 a night charge, i guess this may be normal in Boston area, not sure. Lobby of the hotel is very... more

Management response from
OpsManager155, Operations Manager

Thank you for your feedback regarding your most recent visit to the Onyx Hotel. It is clear to see that your stay was not as you expected it to be and for that I can not apologize enough. I have reviewed your comments and will address them with the appropriate department heads. Overall, I can see that your stay was...

Reviews of Onyx Hotel - a Kimpton Hotel

( 1-10 of 184 )
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Onyx Hotel - a Kimpton Hotel Address

155 Portland Street, Boston, MA 02114