Dear Roowie, Thank you for taking time out of your busy sales schedule to write a review about your six day stay in our hotel. We are happy to have been part of your first trip to San Francisco and created a memorable experience for you and your wife. I have shared your comments to Nicole – one of our...

Dear Grafefultraveler, Thank you for staying once again in our hotel and allowing us to be part of yet another memorable experience. I have shared your trip advisor review with all the “ladies and gentlemen” working in our hotel – especially the staff of the Bell Services, Concierge, Club, Terrace and Dining Room Restaurants and Spa/Fitness Center departments. We pride...

Dear blackszabbi, I hope you had a safe trip back home to Budapest. Thank you for taking the time to post your review at TripAdvisor in between your travels from Washington DC to New York and San Francisco. I am glad that you enjoyed your breakfast as well as our Fitness Center and indoor swimming pool. I apologize that we...

Dear francisBelgium, Good Afternoon. Thank you for posting a review of your experience in our hotel. I have read, printed and shared your review with all the ladies and gentlemen working in our hotel. We are all happy to have met and exceeded your expectations and created a memorable experience for you. I have also shared your review with our...

Dear Anonymous3, All the Ladies and Gentlemen of The Ritz-Carlton, San Francisco are grateful to you and your family for giving us another chance by staying and celebrating your wedding anniversary in our hotel. I am glad also that this time around, we were able to fulfill your expressed or unexpressed wishes and needs and create memorable experiences for you...

Dear MrFocus. Thank you for your wonderful review of our hotel. Please extend our appreciation also to your girlfriend for choosing us to celebrate your 40th Birthday. We are glad you were also able to experience an epicurean adventure in our award winning Sunday Brunch and signature restaurant – The Dining Room. You honor us with your review knowing how...

Dear Z3driver, Thank you for taking the time to post a review about our hotel your experience in what we call “the hotel within the hotel” --- The Club Level. I shared your review with all the Ladies and Gentlemen working in the Club as well as all the hotel employees. We are all happy to be part of another...

Dear LTownsendMD, On behalf of all the Ladies and Gentlemen of The Ritz-Carlton, San Francisco, we send our deepest sympathy to you and your family. The first sentence of our company Credo states – “The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission…” It was our pleasure to have enlivened this...

Dear Hansen5, Thank you for your wonderful review of our hotel – The Ritz-Carlton, San Francisco. It is common practice for us to share guest reviews from Trip Advisor to all the employees of the hotel. We read it during our daily line-ups as well as publish it for everyone to read during their free time. I was approached by...