I had a terrible flight before I got to the property so I was very grouchy! When I arrived there was a very nice gentleman there to open the door for me with a big smile. I feel smile's change everything. When I got to the front desk there was a bit of a line and I was already tired... more

Stayed here for 2 weeks and had a great time. Rooms are spacious, air-con kept rooms nice n'cool and beds were excellent. Great location and we found all the staff very helpful. Only minor gripe was housekeeping waking us up for something we didn't request. Note only rooms with single king are on lake side, we have 2 doubles which... more

This hotel has nicely renovated suites but that's where the good news ends. We are Hilton Honor members but that means nothing to the management here. If you think you can check in at the stated check-in time at 3:00, don't get your hopes up. We couldn't check in until 4:30, but had to check out on- time the next... more

The room is decent and reasonably comfortable. That is about all the complementary statements I can make. Expect no service, because you will get what you expect. When they say check in is at 3 pm, don't expect it a minute early. Don't store your bags with the bellman because you never know when you will see them again. Don't... more

We booked a weekend at the Hilton Suites for a girls' weekend getaway, and had many, many issues with poor service at this location. Our rooms were given away with little explanation or apology, and we were offered sub-standard rooms only. On Saturday, we were promised a move to our originally reserved rooms by 3 p.m., which did not happen.... more

In January, I booked two rooms (one for us and one for relatives with two small children) at this hotel for the long July 4th weekend. In booking, the toll free number reservation clerk asked if I wanted the alcove suite. I asked what it was. She stated that the alcove suite was in the corner, configured differently (like an... more

From top to bottom, we thoroughly enjoyed our stay. The staff was attentive, efficient and friendly. Our room was absolutely lovely ... better than expected. We only had a short stay, and would have loved to have extended it, but unfortunately we did not pack accordingly. The room had a comfortable sitting area with a desk facing Oak Street Beach,... more

Our family travels to Chicago once or twice every year and we have stayed at various properties throughout the city and suburbs. Some have been so-so while others have been great. Our most recent stay over Memorial Day weekend was at the Hilton Suites MM. Our experience here was terrific and very family friendly. This hotel had an amazing location--an... more

I do agree with other reviews about the location of this hotel.. perfect for doing all the things Chicago requires. We visit Chicago often (every other month) and stay wherever the rooms are the least expensive. Needless to say, we have stay at a few! This Hilton is one that I would stay in again and again. However, all was... more