I arrived late on Friday night, only to find that I had made my reservation for arrival on Saturday. Kisha at the front desk cheerfully assured me that they had rooms, and got me squared away promptly with a joke and a smile. Every time she saw me thereafter she greeted me by name. The customer service at this hotel... more

Went for this hotel as it was right near the Amtrak station, you can literally walk from the station to the hotel, although it is a little difficult to see and get to. Just ask if you are stuck, but don't waste money on a cab! The hotel itself was OK. The room was clean and tidy. For some reason... more

Stayed in a King Suite and the room was very large and Clean, close to "the loop". Not a lot of things to do in this part of town but there is a bus stop close and many downtown buses stop there. So for $2 you can get anywhere downtown in about 15 minutes. more

I walked in without a reservation in Jan 2008, because this is the nearest hotel to the Amtrak station, and my connecting train was going to be a awhile. What a perfect pit-stop to freshen up after a cross-country train ride! The customer service was excellent! The ladies at the desk were very patient, courteous, and thorough. There is a... more

Great service, clean rooms, friendly staff. They helped us get around the city, made recommendations for restaurants, and overall were a great help. more

Just returned from a 3 night stay . Good tidy rooms and great friendly staff always ready to help. Problem with air conditioning unit in room but sorted straight away to an upgraded room. Washing machine and tumble dryer very handy when on 2 week holiday. Swimming pool small but still used every day while sons used gym. Quite a... more

I thoroughly enjoyed my stay here. The rooms are very clean, comfortable and nicely decorated. The staff were very kind and helpful. And the restaurant located within the hotel was wonderful, they make great pizza! Only downside was the location. As a young female travelling alone I did not feel safe walking around the area, and definitely not at night.... more

After booking on Priceline and paying a low rate for this hotel we were happy with the 3 star accommodations. The Holiday Inn Hotel and Suites downtown Chicago was easy to get to off of 290. The staff were very friendly and answered all our questions. Room was clean and just as pictured on the hotels website but bathrooms are... more

We were extremely happy with this hotel after booking through hotwire and only paying 56 dollar per night! 56 dollar! The location might not be in the centre centre, but its damn close! Walk 10 minutes and you are at the magnificent mile or sears towers, it was a great stay and nevertheless a great location for this price. The... more