We selected our hotel from those available on Expedia with a view of the waterfront. We got an excellent rate for booking the trip that included air from San Antonio and the hotel together. We did upgrade the room to a deluxe waterview when booking. After booking online, I sent an email directly to the hotel telling them that we... more

I stayed at the Sheraton Chicago for a business conference. The hotel is enormous although it does look a little dated. The room was very large, enormous bed, sofa, television, trouser press, iron etc. Great views of Chicago, although almost anywhere you can be in Chicago has great views of Chicago. There is a small gym and swimming pool which... more

Firtly they took $372 off my card, even though they also took the same amount off of one of my friends for staying an extra night. They had no business taking the money off of my card. So on the 28th Sep I contacted them and they admited to the mistake. It is not a month later and I have... more

I recently stayed at the Sheraton for an onsite conference, and had problems from the getgo. I had problems with the check-in even though I had made arrangements beforehand to pay by company check and they have a credit card on file. The front desk clerks were kind of rude. The room was okay, not worth what I paid for.... more

Booked the hotel through the "Official Website" for the 2008 Chicago marathon. Who knew that wasn't going to be a good idea? Turns out the two rooms we booked (at $350 EACH per night) weren't available because we didn't use the hotel website. We had confirmation letters from wherever the marathon website was from, so thankfully they squeezed us in,... more

I stayed at the Sheraton Chicago for a week in August for a business conference. The hotel is huge, very clean, and the staff went out of there way to help book tickets to the play Wicked. The burger restaurant downstairs was delicious and the hotel is situated right on the Chicago River. The hotel is close to nearly everything,... more

I stayed here for a conference. The hotel was good - and I had amazing views of the Chicago River from my hotel room. The location was alright - a little off the beaten path, but lots of attractions within walking distance. The concierge was incredibly helpful. Would probably stay here again. more

I did not stay at this hotel, but attended a conference at the Sheraton for two days. The hotel lobby and meeting room areas are beautiful and very roomy. The conference facilities are vast but organized well with a lot of room for information areas. The food at the conference was great and the waiter at our lunch was probably... more

This hotel is OK. For the price, you should get much more. The lobby was nice, but the rooms were a bit dirty. My shower had mold in between the tiles and there was hair in the "clean" towels. When I stepped off the elevator, my floor (20) smelled like a wet dog. Food from room service was great, but... more