Overall not a terrible place to stay. Great location. Friendly Doorman. However, this hotel is in desperate need of some Customer Service training. The Front Desk staff has turned to apathy rather than their training in dealing with their customer's needs. The breakfast was delicous and hot. Unfortunately the silverware and plates needed some attention. Normally I would stay here... more

I stayed at the downtown Embassy Suites for one night, using Priceline to get a fantastic rate. Check-in and check-out was fast and easy. Being near restaurants, shopping and the red line made the location perfect for me. The suite was large and clean, although the furniture in the 'living room' area was rather unattractive and uninviting. The common areas... more

I stayed here for two weeks for business training. The hotel was in a convienent location near the Magnificent Mile and bus/train stops. The hotel was nice looking. The beds were comfortable. The manager's reception (happy hour) with alcoholic drinks and a few snacks was good when I remembered it. The hot breakfast everyday was great, but don't be fooled... more

I stayed at the Embassy Suites Downtown Chicago for 5 nights, and was very happy with the property. The included breakfast/ 6:30-9:30am was excellent (eating before 8am is best, as it gets busy later). There is so many great restaurants (Grand Luxe Cafe is one of my favorites) and stores closeby, and it feels very safe to walk about even... more

Got stuck in a smoking room. I was told upon checkin that while the hotel was fully booked, but not everyone had yet checked in. I asked for a non-smoking room and was told that "we sold all of our smoking rooms to Priceline." I know that as a Priceline customer one is second-class immediately, but there was NO hope... more

We stayed only one night over Labor Day weekend in conjunction w/ a special event in Chicago (two DB two room suite). This hotel will not knock your socks off with luxury, but it was clean and in pretty good condition. Bed room had a vanity sink w/ door that closed to living area w/ pull-out sofa. Lobby and common... more

We only stayed one night but the rooms are laid out very nice walk in to front room small hallway with bathroom then a bedroom pool was nice and clean so was hot tub breakfast was very good loved the omlet station more

Got a great package deal through their website. Clean rooms and safe location. Staff was pleasant. The breakfast was good...plenty to choose from, but a bit chaotic. more

Summary PROS- location, breakfast, friendly staff CONS- very busy, small pool, long line for breakfast and manager's reception We stayed the week of 4th of July to enjoy the Chicago fireworks and celebration. The hotel was very convient to the local bus system and within walking distance to various attractions and food establishments. There is a grocery store across the... more