Had confirmed reservations, 2 rooms 3 nights and 1 room 2 nights, all King standard rooms. Arrived Wed evening to find out we had no rooms and none were available. After 2 hours of patient waiting Mgmt found 1 double room which we took and cramed 5 people into with the assurance our rsvd rms would be available between 12-2... more

Great place, great room, great location. Even though there was a big meeting going on (Rainbow Girls in all their enormous gowns) the only consequence for us was slow elevators. Ballroom is amazing, shops on ground floor a nice throwback. Lake views from upper floors -- we were on 17 I think -- are worth it. Concierge advice about restaurants... more

We (my college-age daughter and I) just returned from a 4 night stay at the Hilton Chicago. We found the experience very satisfactory. We were given a corner room which was quite spacious and very quiet. The beds were comfortable although the pillows were rather soft for our taste. The hotel is very attractive and clean. It's an old building,... more

This hotel was somewhat difficult to rate. The rooms were elegant but the carpet and bedspreads seem a bit outdated. The room was clean. The matresses seemed a bit soft and worn. Pillows were very firm and felt new. Our room was rather dark - only two lights. Older TV. The bathrooms were attractive and well maintained. Check in was... more

I was impressed by the hotel. I think we were given an upgrade because we stayed on an executive floor (23). The room was extremely clean and had two bathrooms, which was convenient for getting ready. The triple-sheeted beds were very comfortable. The only bad thing is that the hotel is a little bit of a walk from the Magnificent... more

My aunt planned a trip for us to Chicago for the night, and with prices being as high as they are, she booked are stay through priceline. We arrived at the hotel at about 5:00 in the evening, and waited in a line that was nearly a mile long. After what seemed like an erternity, we were finally able to... more

The hotel is well located across from Grant Park. I had a lovely view out of a window that actually opened(yeah). The only complaint of the room would be the faded carpeting and ugly bedspread --needs remodeling. Last time I stayed,(10 years ago) it seemed in better condition. The bedding is great and amenities really more than adequate. I did... more

My husband and I stayed four nights in this hotel. We booked an executive floor room that allowed us to use the Executive Lounge on the 24th floor. The check in was quick and painless. Our room was nice and clean. The bed was very comfortable with high quality linens. We really could not find a thing to complain about.... more

My experiences here pretty much mirrior reviewer Lou7477's, coupled with the fact that I was pretty much treated like dirt because I was there on a Priceline reservation. We checked in wearing ball game attire, but were otherwise well groomed and clean. The haughty clerk forced me to repeat my entire address twice even though my drivers license was right... more