My husband, teenaged son and I stayed there last weekend. We had a one bedroom suite and it was the smallest square footage ever! We had to rearrange the living room furniture to open the sofa bed. The bedroom had only enough room for the king bed and 2 nightstands and about a one foot area at the foot of... more

Stop searching for over-priced hotels! We are a picky 35-something couple wanting to stay in an affordable, yet accessible to all the activiites in downtown Chicago. The Residence Inn is really easy to get to. Forget renting a car, hop on the CTA blue line from O'Hare and get off at Clark/Lake Street station. Then, you're literally a 7 minute... more

We'd agree with almost all the previous positive comments. Yes, the odd 'split/ 2 level' lobbies are not very welcoming, and the food quality at breakfast (and especially the evening) could be better. Also, the bathroom basin should be in the main bathroom, not the bedroom. But, otherwise, we had a great stay. The location is very convenient, with several... more

I've stayed in quite a few hotels downtown Chicago but this is definitely one of my most pleasant stays. The rooms are clean and new, but what really took me back was the friendliness of the staff. Every time you see a staff member, they ask you how your stay is going and how your room is and if they... more

What a Great Hotel stayed Two night, Staff was great!!! 4th trip to chicago, Will stay again at the hotel.Shop around for great deals. more

We spent 4 nights at the Residence Inn River North in downtown Chicago with our 3 young children. It was a fanastic experience-my son said it was his favourite vacation ever. The hotel is brand new but the employees are definitely not rookies-everyone that we spoke to was polite, helpful and in a cheerful mood. The hotel was very clean.... more

We originally booked 2 nights with the hotel. Closer to our stay date, we have decided to make our stay short. So we called the hotel to see if we needed to cancel our second night. We were informed that we did not need to cancel and just check out a day earlier would be okay. We enjoyed our one... more

We stayed at the hotel in August, 2008 - family of four - 2 adults and 2 teenage boys. We had a one bedroom suite and as others have written, it is small if you plan to spend much time in the room. The bed takes up the entire bedroom and if you unfold the sofa, it takes most of... more

The staff at the Residence Inn was exceptional. Very pleasant and helpful. The lobby was large and clean. However we did request early check in and did not receive it. We arrived shortly after 2pm and our room was not ready. Regular check in is at 3pm. We also requested extra towels for the room, but there were not any... more