The location is great. Very convenient to restaurants, entertainment and shopping. The rooms are very small. Not what you would expect in a Holiday Inn Express. The room was clean and the service was good. The public areas are disappointing. There is a lack of tables in the breakfast area. You have to go to the second floor for vending.... more

Incredible staff, I would reccomend this hotel to anyone. Not only did they go above and beyond their duties as hotel staff members, but they truly gave me a personal experience in such a huge city. The hotel is in a great location and if I ever returned to Chicago, I will book my stay at this hotel in a... more

Booked this hotel through their website, we were there for 4 nights and had a great time. Have to agree with the other reviews in that the rooms are tiny, we had a twin room....the beds got in, desk and 2 chairs, the 42 inch TV was mounted on the wall and we had to work round them. As we... more

My husband and I recently spent two nights at the Hotel Cass. The rooms are small by US standards but they reminded me of the hotels in Europe! The location is convenient to the Mag Mile and the trains. The hotel staff was very helpful, responsive and welcoming. I would return. more

If you are in the least bit claustrophic, beware. My room was clean, but TINY! It was about the size of a small bedroom. No room for a desk or a chest of drawers. The HDTV was mounted on the wall. The bathroom sink had no counter space. I had to open my suitcase on the bed when I needed... more

When I checked in the hotel put a $50 hold on my credit card for "incidentals." I was assured that this charge would be erased when I checked out if there were no additional charges to my room. There were not. However, the charge was never removed from my credit card. I called my bank, which told me to call... more

My 9 year old daughter and I loved this boutique hotel. (ie., it is small). The free breakfast was a bit crowed but a great way to start the day. The location could not be more perfect. We walked everywhere including Wendella Boat Tours, American Girl Place, and John Hancock Tower. The beds were extremely comfy and we felt safe.... more

We stayed at the Holiday Inn Express the 1st week of August. This hotel has been completely remodeled and doesn't in any way resemble the older pictures submitted by travelers. The photos on the hotel website are accurate as this is a very nice hotel. The good: The location was hard to beat! 2 blocks off the Mag mile with... more

The main plus for this hotel is location, location, location. Within a couple of blocks you will find yourself on Mag Mile and there are loads of great restaurants nearby Unos, Duos, ESPN Zone, Chilis, Hard Rock Cafe, Rainforest Cafe, CPK to name a few so you won't go hungry. The rooms were on the small side but were tastefully... more