Chose the hotel for its location, a safe area and close to the subway. We were not disappointed, from the moment we booked, staff enrolled us on the membership scheme meaning we could choose types of pillow etc. Room was superb, very good value for money and had a great sleep. Only disappointment was due to a prior engagement I... more

We stayed three nights in an executive suite on the 23rd floor. The room itself was outstanding. Large, corner room with great views, a large living space, and completely separate bedroom. Bed, linens, etc. were all nice, and the room was very clean. Two large flat screen TVs, one in the bedroom, the other in the living room. Location on... more

My husband and I stayed at the Omni with several other people from my workplace. It was awesome! Incredibly friendly personnel (without exception!), fabulous furnishings, well-appointed and spacious rooms, and perfect location. The rooms had complimentary bath robes during our stay, the best rainshower I have EVER used (could I please take one of those home???), turndown service...we felt like... more

I stayed in the Omni Chicago for 2 nights at the end of August. The hotel location is great for shopping, right in the centre of the main shopping street. The area is very up market and we felt safe walking around during the day and late evening. Because of the location we were able to walk everywhere i.e. John... more

i booked this hotel simply because of where it is, i have stayed in chicago before and fealt the hotel was too far out. the rooms are a good size the breakfast is good dinner is not worth bothering the cost is a lot and the menu is short the only downside is you have to change elevator to get... more

I booked my hotel room through Hotwire and saved a little bit as a result. The hotel staff had no prejudice as some places do for using a discount website. They merely said that the room was paid for and asked for a credit card to have on hold for any additional expenses. Very classy and warm. The room itself... more

Excellent experience at the Omni. Management has obviously sold the staff on the notion of being polite to guests and treating them right. The staff was extremely polite and helpful, which I really appreciated. Everyone made eye contact, smiled, and said hello. Bell staff is very ,very helpful and courteous. Room service (young man) was out-of-sight polite. The gal who... more

We have stayed at several high end places in Chicago and this is still our favorite. Location is superb, staff are particularly gracious and welcoming without being cloying. Cornell, at the front desk, is unfailingly helpful as is the concierge. We love the extra room that a suite provides and if you join the frequent guest program, high speed internet... more

We were in Chicago to see a Cubs ballgame and sightsee. Spent five nights at the OMNI and it was the perfect place. All staff were pleasant and courteous. The suite was oh so comfortable. The room was cleaned and made up daily and the bed turned down with a sweet treat every evening. Part of what made our stay... more