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Pestana Convento do Carmo

Rua do Carmo, 1 | Pelourinho, Salvador, Brazil
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates and Availability: $518 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 19 traveler reviews
  • What to Expect:
    • 4 based on 16 reviews Rooms
    • 4 based on 16 reviews Service
    • 4 based on 14 reviews Value
    • 4 based on 16 reviews Cleanliness
    • 4 based on 3 reviews Pool

Reviews of Pestana Convento do Carmo

( 1-10 of 19 )
Sep 29, 2008

I had read about this hotel when it was first opened in an article in The Independent and kept it in the back of my mind if the opportunity should arise to go to Salvador. The convent is an incredible building, sensitively restored. The evening restaurant service, food and musicians (a cellist and a guitarist) were superb. The comfortable chaise... more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, At first we would like to thank you for choosing the Pestana Convento do Carmo Hotel and for sharing your views about our facilities with other travelers. We regret, however, that some of our products and services did not reach your expectations, specifically poor information from staff regarding the city of Salvador, as well as the food served...

3 of 5 stars
Hong Kong
Aug 18, 2008

My husband & I stayed here for 2 nights in May, in a Junior Suite. Though the staff seemed to be trying (in a genuine though unconcerned fashion), I found the facilities & service to be lacking in what bills itself as a luxury hotel. However the hotel does have character & is located right in the old town of... more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, At first, we would like to thank you for choosing the Pestana Convento do Carmo Hotel and for sharing with other travelers your opinion about our facilities and services. We regret, however, that some of our products and services did not reach your expectations, especially the lack of communication you had with the staff regarding general information of...

5 of 5 stars
Danville, California
Aug 17, 2008

This hotel is located in a beautifully convent just to the north of the Pelourinho. The building is spectacular, as the austere walls transport you back in time. Both courtyards and all of the public areas of the hotel are immaculately kept, and everything was clean and showed little sign of wear. The decoration was simple and historic, only adding... more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, Thank you for choosing the Pestana Convento do Carmo Hotel. We are please to know through your kind letter that in general you enjoyed your quick stay with us. Your very detailed comments about our facilities and services have been noticed with pride. We regret however, that you seemed to find little affability among our personnel. For your...

5 of 5 stars
Cairo, Egypt
Jun 4, 2008

To give a brief summary at first, I must say, I am someone who regularly travels with work and insist on staying in nice hotels and the Convento do Carmo is certainly one of the nicest places I stayed at. Location: It is perfectly situated on top of Pelorinho, making the downtown area just a 50min walk away. It is... more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, Thank you for choosing the Pestana Convento do Carmo Hotel and for sharing with other travelers your opinion about our services. We must thank you especially for your very detailed comments about our facilities. We wish to emphasize, that the quality of services given to our customers is a characteristic of the Pestana Group, and this is, of...

Jun 4, 2008

The great, breakfast, the building, swimming pool, location. The ok, furniture in the loverely old room was more Marriot or internattional chain hotel. Our bedroom window opened out above the kitchen extractor. The bad, lunch at the bar, the burgers were worse than the cheapest street venders and literally 10x's the price. more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, Thank you for choosing the Pestana Convento do Carmo Hotel and for sharing with other travelers your opinion about our services. We regret however, that some of our facilities did not reach your expectation, especially the location of the room allocated to you during your stay. We thank you for your comprehension and please do not hesitate to...

5 of 5 stars
kchelle7
Jun 3, 2008

This is an actual old convent complete with chapel and everything. We stayed in a junior suite and the bed was huge and overlooked the pool. The free breakfast had everything you could imagine. The service was great and the concierge was very accomodating. If a clean stay is important to you, stay here. The location is right in the... more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, Thank you for choosing the Convento do Carmo Hotel. We are please to know through your kind letter that you enjoyed your quick stay with us. Your good comments about our facilities and services have been noticed with pride. We wish to emphasize, that the quality of services given to our customers is a characteristic of the Pestana...

5 of 5 stars
Faro, Portugal
Apr 15, 2008

We spent 3 nights at this amazing hotel at Easter on our first ever visit to Brasil. Having read mixed reviews about service etc I was a little unsure what to expect but we found the whole experience fantastic. Our room was beautiful, large, clean and well appointed. The little gifts which arrived on our pillows daily were a lovely... more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer Thank you for choosing the Pestana Convento do Carmo Hotel and for sharing with us your opinion about our facilities and services. We are please to know through your kind message that in general you enjoyed your stay with us. Certainly your comments are very important, so that we can always improve the quality of our services. We...

5 of 5 stars
London, United Kingdom
Mar 26, 2008

Sophisticated travellers will understand and immediately take to what this hotel has to offer. It’s not for those without the minimum cultural savvy to work around language barriers; it’s not for those who rate a hotel by the expansiveness of the breakfast buffet; it’s not for the package sun seeker whose greatest ambition is to score the best lounger at... more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, Thank you for choosing the Convento do Carmo Hotel. We are please to know through your kind letter that you enjoyed your quick stay with us. Your good comments about our services and staff have been noticed with pride. We wish to emphasize, that the quality of services given to our customers is a characteristic of the Pestana...

5 of 5 stars
Paris, Sao Paolo, Dubai
Mar 10, 2008

The hotel gave us an amazing experience made out of charm, perfect luxury, taste, and a very kind service. Expensive ... and 200% worth it !! more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, Thank you for choosing the Convento do Carmo Hotel. We are please to know through your kind letter that you enjoyed your quick stay with us. Your good comments about our services have been noticed with pride. We wish to emphasize, that the quality of services given to our customers is a characteristic of the Pestana Group, and...

5 of 5 stars
New York City, New York
Jan 31, 2008

The Convento Do Carmo is located in an old convent in the middle of the Pelourinho and comes with all the comfort, service and amenities you would expect from a top hotel. The design beautifully blends fashionable modernity with the architecture of the historic building. A top hotel experience at an excellent value. more

Management response from
pestana, MANAGEMENT ASSISTANT

Dear Customer, Thank you for choosing the Convento do Carmo Hotel. We very much appreciated your comments about our facilities and services as well as the architectural design of the Pousada. For your information, the building complex was built in 1586 by the order of the Sisters of Carmelita, and used as a convent for many years. We wish to...

Reviews of Pestana Convento do Carmo

( 1-10 of 19 )
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Pestana Convento do Carmo Address

Rua do Carmo, 1 | Pelourinho, Salvador, Brazil