We stayed here for two nights as part of our Globus Tour. Although the hotel room was extremely beatuiful and new, if you ever need anything from the hotel staff, including reception and restaurant, dont bother asking for help. The staff are extremely rude and arrogant, even if you speak to them in Italian. The buffet breakfast is fairly average,... more

I travel frequently for business. We toured Italy for our Honeymoon. The service at the front desk at this HIlton is the worst I have seen from Hilton. Most Hilton hotels I stayed at are very nice. When we confronted the front desk manager about our issues, she said the reason was that "this hotel is not a 5 star... more

The front desk staff here semed to laugh and patronize the americans here while at the rome hilton they greeted u with an exeutive fl rm and a bot of champagne...... not very nice here here in florence. more

We stayed four night at the Metropole. It's a good hotel, typical Hilton; but, the staff is one reason to pick this hotel. Both Serena and Jonathon at the front desk were vey helpful and accomodating. The location is not very central. The shuttle was okay, it met our needs. Taxi about 20.00 e. Book a room on the executive... more

We stayed here 1 night in July 08. It is 10-15 minutes out from the city center so if you're looking for something close, then this is not the place for you. It's too far to walk. They do have a shuttle bus but like always, you have to time everything just right. A taxi ride from town is about... more

This truly excellent property is the best value in Italy. Two-years-new, the hotel rooms have a modern decor and are spacious, comfortable, and sparkling clean. The staff, including the business manager "live" to meet your every need. Pay a few dollars extra for a room that gives you access to the excutive lounge and spa. You won't be disappointed. The... more

This 4 year old property has some impressive finishes and views, however, the hotel has started having major A/C issues. Random rooms thoughout the building started losing their A/C and they became veritable ovens. Even the Executive rooms and the Executive lounge have suffered. It was so warm in the Executive lounge one night that folks refused to stay inside... more

I had a lovely three night stay at this property. The hotel was stylish, clean, and well-run. The staff was very helpful. The hospitality suite on the executive floor was always stocked with tasty snacks and the view from the suite was beautiful. I had a minor quibble with the design of the bathroom in my hotel room. The door... more

We had reservations to stay at the Hilton Metropole the night before a a 6:00 AM flight the next morning. We returned our rental car to the airport the afternoon of our reservation. Before taking a taxi to the hotel for the night, we, luckily, decided to reconfirm our flight time for the next morning, only to find that our... more