The staff was pleasant, Marco, was excellent. I thought the room size was large, but not as spacious as suggested. The breakfast was top notch and the staff was exceptional. Since we both had terrible colds the first few days, the staff prefered tea for my husband to take to our room. I loved the view of Santa Maria Church,... more

Good location right in the centre of Florence, only a short walk from the station, but a very inconspicuous entrance, we walked past it once. Nicely decorated and furnished. Major building works going on next door, but we didn't get disturbed by any noise. Unusually for Italy there was a kettle in the room, but only tea bags, no coffee.... more

It has been nearly 2 years since we stayed at the Santa Maria Novella in Florence. It was some time ago, but it is a memory that is as clear to me today as it was when I was last there. I had been meaning to write this review for 2 years now, but didn't think that I would do... more

We did have some trouble finding the hotel because the only sign is small and slightly hidden by a decorative planter. The location is excellent and close to the train station. The room was beautiful and very clean. We overlooked the piazza which is currently under construction. We could not hear any construction noise in our room. The staff were... more

We stayed at the Hotel Santa Maria Novella September 7 through September 9 2008. What we liked: ROOM SIZE: We were upgraded to a Junior Suite, that certainly helped. We could have hosted a dance in the room it was so large. We also had a very nice view of the Santa Maria Novella church--though there is construction in the... more

Very nice hotel. Our room was beautiful and big. Great bathroom. Breakfast was really nice as well. Staff was very friendly and helpful. Fairly short walk from the train station. The city itself very walkable. The area the hotel is in is okay, not great, but a short walk and you're in the center of things. We would stay there... more

This hotel is fabulous! It is decorated like a conservative 4 star hotel - think Ritz Carlton. The staff was also very helpful and accommodating. In addition to the standard bedroom, there is also a walk-in closet (small, but sufficient to get your luggage out of sight), and an ample sitting room. The bathrooms are all marble and most of... more

We stayed here during the first week in September and cannot wait to return! Our superior room with an unbelievable bathroom was the best I have stayed in anywhere in the world. Not cheap but if you pay peanuts you can get a monkey! Lovely breakfast in nice surroundings. We even enjoyed watching the workmen painstakeingly re-paving the piazza! Domestic... more

This hotel is right across the street from the SMN train station in Florence. The rooms are beautiful and spacious with excellent air conditioning, which we appreciated immensely after returning from long days in the hot summer streets of Florence! The shower was wonderful with good water pressure and one of the few we found in Europe that had a... more