Went there with a group--we had a very OK room. Our room needed updating desperately, but it was at least clean and the mini-fridge kept our beverages cool. One of the other people in our party had a hole in the floor that was covered up by the carpet. Some in our party thought the rooms were not very clean... more

How many springs are in a mattress??? gee counting how many were sticking into my back the night i had to stay there last year, i would say 7! the carpet was disgusting, the bathroom was dirty, the walls were all scuffed up. it's located in that neighborhood next to the train station, the noisiest neighborhood in town. thank god... more

 The hotel is in the middle of being refurbished therefore loose wires here, there and everywhere.  Strange smell on a night in the downstairs area (drains).  Room was cold during the day.  There were ants in the dining area.  The mini bar in our room was broken and leaking water.  Do not rely on... more

Yes the red carpet throughout the hotel corridors and outside our bathroom in our room does smell - a combination of mustiness and dampness. I put a towel on the carpet outside our bathroom door which immediately removed the offending smell though! The buffet breakfast is quite good (especially the oat clusters cereal), location near Santa Maria Novella station is... more

After getting to Firenze very late and not able to get a train out till the next day my daughter and I went to a few other hotels that were book and had no rooms something was going on in town that week. We came upon the Club and the staff went out of their way to help us and... more

With what I have read in travel guides, Florence is a difficult place to find a hotel, and this one was very well located next to the train station. This was of particular benefit to us as we had all our luggage plus a 6 month old baby and 2 year old toddler. Good: They put a cot and fold... more

This hotel is located really centrally so means that everything is in walking distance. It is however, basic. We had a twin room with bathroom. The beds looked odd (like camp beds) but were in fact comfy and although the rest of the furniture and carpets looked tired, they were clean. Breakfast left a lot to be desired, but instead... more

Reception was friendly but obviusly not schooled in hotel management. The elevator is a teeny box that dosen't reach all the floors--you have to negotiate a weird series of staircases otherwise--and the carpet is disgusting everywhere: halls, rooms, etc. Our a/c was so loud we joked there must be a couple of guys running on a treadmill somewhere in the... more

Having originally booked into the Hotel Airone and finding it extremely unsatisfactory, we popped into the Club Hotel to reserve a room for our remaining two nights (out of three). We chose this hotel due to its location - across the road from the bus/train station (without looking directly onto it) and within walking distance of all attractions. The room... more