A terrible hotel in a generally poor state of upkeep and repair. Although the hotel is advertised as a three star the official hotel guide from the tourist office has it as a two star. I booked the hotel prior to reading the reviews, ran out of time to cancel and rebook - big mistake. The room was very poor... more

When I arrived I was confronted with a lousy-Englishspeaking guy at the reception-it turned out only one (kind)girl could speak some English-the rest didn't. Size of room was okay but bathroom very small-I couldn't sit on the toilet properly. Airco (still) didn't work at all - just made a lot of noise at an average temperature of 37 degrees during... more

Booked this hotel online from Australia, luckily only for one night. The cost was 95 EUR. Upon entering the room the first thing I noticed was the two fold-up trundle beds they classed as a "double", which were obviously put there before the walls went in. The next thing was the sewerage stench coming from the bathroom. I had to... more

The hotel is good in location - it's close to the railway statation and it takes only 7-8 mins to walk there directly. But the hotel is not at 3 star standard. This is a family hotel, the reception old man cannot speak English and it's hard to communicate with him. when we asked where the nearest shop for a... more

Our "triple" room was just big enough for the double and the twin bed, along with a few random pieces of furniture. The "bathroom" must have been a closet in a previous life, and it was the shower. The shower head was in the middle of the closet-sized bathroom, and you could reach both the sink and the toilet without... more

This place is certainly not a 3 star. We booked for 2 nights but left after one.Our "Double room" was just big enough for the 2 'CAMP' beds pushed together.The TV and Air cond. didn't work, so they supplied a fan, But nowhere to plug it. There was NO hot water , The Wash Basin was broken,and would not fill,... more

This is probably the worst hotel I've ever stayed in. When we arrived there, the person at the front desk could only find our reservation for that night and could not locate our reservation for the next two nights, so we had no idea if we had a place to stay. The hotel website claims that the hotel has air... more

Hotel Ascot Florence 24th May -31st May Margaret Johnson My friend and I stayed at this hotel, decided mainly on its proximity to Santa Maria Novella station. We asked for a safety deposit box and we were presented with a key for the box in the wardrobe in our room. We duly put our passports and Euros ijn the box,... more

My family stayed at Hotel Ascot after booking and prepaying on the internet. The hotel claims to have a 3* rating but these most probably stand for: grumpy staff, horrible room and gross smell. We booked two rooms. My parent's room was ok - fairly pokey with very old furniture, but clean. The room given to my sister and I... more