I recently stayed at Hotel Fenice Palace while in Florence and found it to be Excellent! The room was clean and modern, I had a window that opened (not common in Australia), large comfortable bed, flat screen TV with cable. The Hotel Staff were polite and helpful, and it was in an excellent location close to the Duomo and other... more

6 of us stayed at the Fenice Palace June 17-19. We booked this hotel due to it's great location and on that note we were not dissapointed. Very close to the Duomo and the Ponte Vecchio but Florence is a great walking city anyway. I must say the street noise in our second floor rooms made sleep almost impossible and... more

We stayed here for a week in June. The location of the hotel is excellent,being central and is within easy walking distance of most of the major attractions. We found the staff helpful and the service prompt. The room was cleaned daily, the linen and towels clean and of a good standard. Problems, there were several, 1. The room was... more

Shocked at the 'not caring attitude' of the staff and management. During our stay it got quite warn and needed to put the aircondition on BUT it was not yet June so the A/C doesn't work!! It seems that the rates one pays in May do not include aircondition!! Great location but inside all sucks. more

I am shocked that this hotel carries a 4 star rating!!! This rating has made me question the formula used for all Italian hotels in general. To call it a cesspit is being kind !!! The carpets are badly stained, dirty and threadbare. The rooms are dark, dingy and the toilet seats don't even fit the pan !!! The list... more

The Duomo is virtually the centre of Florence and the hotel is only a few metres away from it so you never get lost getting back, just follow the signs for the Duomo! The hotel may not be in the first flush of youth but it was very clean, the bed was comfortable and the staff were both friendly and... more

My friend and I booked a trip to Florence and wished to stay in a centrally located hotel. The one we were booked into was the Fenice Palace. Having read some of the reviews we were very concerned that the hotel may not be too nice. However, we were pleasantly surprised. It is extremely convenient for all the sights and... more

When we left our shabby, smelly hotel room to go for breakfast, we found flies in the rotten fruit bowl at the buffet table, which can carry food poisining bacteria, warm yogurt which contain bacteria unless chilled, and awful grey and brown scrambled egg. The thing that got us, is that this hotel claims to have four stars. The flooors... more

We had the misfortune to stay at this hotel for one night during our visit to Florence. We knew we were in for a rough night's stay when the staff on the front desk were so unfriendly. Some of the key highlights were as follows: - Stained carpets throughout the hotel - Towels and bed linen that stank of vinegar... more