This hotel was not at all what I thought it was going to be, although the location was fine. The rooms looked and felt dirty and in need of redoing. While the bed springs squeaked and the mattress was a bit saggy, it was nothing compared to the dirty bathroom. Even after I asked for them to clean it better,... more

The website shows a wonderfully romantic room...we didn't receive one of those. Candle light breakfast had all the needs of a continental breakfast...nothing more. One of the beautiful things about the hotel is the roof top terrace which we did enjoy. this little gem made us feel better about the price we payed. Location is great close to train station... more

Stayed 5 nights in the hotel. very near the santa maria novella station. waking about 10 mins even with your case. welcome could have been a bit better. e.g. did not tell us what tme breakfast was or where it was. breakfast was, o.k...fruit.buns cheese ham. fruit juice.coffee tea. lady in charge of breakfast was very nice. a.c. in our... more

We've just had a week at this great Hotel. We arrived from the railway station via taxi which dropped us directly to the door. On entry the reception area is cool and atmospheric, classic 18th century with swathes of fabric and paintings on the walls and on easels in the number of reception rooms. We found the staff friendly, attentive... more

Excellent location, fascinating building. Staff were invariably efficient and helpful. Roof garden is superb. If you get a small room, ask politely for a larger. Would definitely return. more

After a long ride from Amalfi (site seeing along the way) my family and I entered the lobby of the Hotel Cellai and was somewhat taken aback. The website that we viewed when we booked, was not what we were realizing. We registered and went to a family member's room. The room was the size of a small walk-in closet... more

I had walked by this hotel last year and liked the location - i did not, however, go in - big mistake!!! We ckecked in and within the hour checked out - losing 1 night's cost. The minute I walked in I knew we were in trouble - the lobby and common areas were dark, dirty and very worn. The... more

My husband and I enjoyed our stay at Hotel Cellai . We enjoyed our spacious room, all the lovely hotel decor throughout the hotel (it is fun to explore the hotel). The rooftop garden was especially nice with great views of Florence. The breakfast was also very nice. We took many photos in the hotel. One suggestion: We took the... more

Stayed at this hotel with 35 people as part of a GoAhead tour. I think this was the first time the tour provider used this Hotel. The numerous problems are as follows. Hotel staff was rude and not very helpful. Hotel is old and rooms are very small. Air conditioning is not great. Some persons found black mold in their... more