The location of the hotel is great because it is right on the water and it is easy to find your way back. It is also close to most of the tourist sites. The room we had was great and it had amazing views of the city. The lobby area is nice and the hotel is very classy overall. Across... more

Just returned from my second stay at the Westin and was every bit as impressed as I had been a few years back. This is a beautiful and beautifully run property, right on the Arno. Great high ceilings, very clean, comfortable beds -- all the luxuries you'd expect -- and a magnificent balcony view of the river, the Ponte Vecchio,... more

Stayed at this hotel on the beautiful Arno with family, including 3 kids. The location is wonderful - just minutes from major sights. The concierge service was the best I have ever experienced, more than going the extra mile to ensure that our time in Florence was stress free. Rooms were large and clean. We had rooms overlooking the Arno... more

My wife and I were visiting Italy as part on my 40th birthday celebration (in mid August, 2008). As part of this celebration, we spent three nights at the Westin Excelsior (Room 446) in Florence. Our stay was absolutely perfect. From the time we checked in until the time we left, we just loved our stay (both in Florence &... more

Facilities/Amenities – We had a regular room, relatively small compared to other Westins but well appointed. Bathroom was all marble, had separate area for toilet/bidet. Opted for the cash and points option for this hotel. We usually take breakfast at the hotel but at 76 euro for both of us every morning, we decided to skip this. Thanks to DolphinFan,... more

This hotel is just great and its location ideal. Right in the middle of the city and within walking distance of all major city attractions. Rooms are classy and decorated with taste in a fine Italian 19th century style. The hotel itself is luxurious and the staff really professional. Like I said, there is nothing to complain about. This hotel... more

We stayed at the Westin in Florence for three nights while on our honeymoon in Italy. Can't really complain about our stay. I had booked on their website and reserved a standard room. When we were shown to our room by the gentelman who checked us in at the front desk I quickly realized that they had upgraded us. Our... more

My husand and I spent 4 wonderful days in Florence and stayed at the Westin Excelsior. From front-desk check in to being seated at dinner, the staff welcomed us with open arms. Having traveled quite extensively, I thought I'd seen hospitality, but what we experienced at the Westin was beyond our expectations. Our room was plentiful in both size and... more

We used points to stay at the Westin and, for the points that we spent, we were disappointed. No amenities like free breakfast (which many hotels in Italy provide) and the conceirges were not very helpful. For example, we asked them to call a local number to confirm the pick up location of a wine tour we signed up for... more