We booked many months in advance although that didn’t stop the first problem of not being allocated 2 single beds as requested. All credit to the receptionist who throughout our stay was friendly and helpful and acted on our complaints. The next room we moved to the air conditioning was broken so had to move again. By good fortune we... more

We stayed here with our bus tour on Sept 12 & 13. While some of this grand old building is still undergoing restorations, our room had been updated and was gorgeous. The woodwork in our room was unexpected and beautiful. The high ceilings, mirror, light fixture, drapes, bed and room decor' -- everything was first class. There was a little... more

I booked this hotel at the last minute while driving from Agrigento. I remembered reading about it on TA and just booked a night. What a disaster! The hotel itself is located in new Palermo, which now having stayed in old palermo, lacks the truly authentic palermo experience, however it is a very clean part of town. That aside, I... more

This is a wonderful hotel in a great location - "new" palermo - very central and within 15 min walking distance to "old" palermo tourist sites. The front desk was extremely helpful, spoke great English and recommended a delicious restaurant upon our arrival. The housekeeping was very considerate, they even called us in the afternoon to ask if we wanted... more

I was not very excited about our recent trip to Sicily--going to Palermo in particular. After reading many reviews of Palermo hotels on TripAdvisor, I decided on The Excelsior Palace--primarily because of locaton. It was a wonderful selection. The hotel arranged for a private car and driver to pick us up at the airport (we later hired the driver for... more

From the moment we arrived this hotel felt good and we weren't to be disappointed. Room large and high ceilings lovely balconies and bathroom and shower excellent. Bed large and very comfortable. Room 241 a deluxe corner room at back corner of hotel and really quiet given central location. Hotel in ecellent location with super shopping, restaurants and yet the... more

My wife and I along with two friends stayed for two nights last week. We pre-paid for the rooms at a cost of €95 per room per night. The staff were excellent, efficient and at least one person on duty was English speaking. Valet car parking was €20 per day which in my experience is about average for a city... more

Charming is the best word to describe this lovely old word property found on a cozy block of Via Liberta Palermos top shopping St. TO compare to US it would be like being located on Wisconsin ave in Georgetown in Dc or Newbury St in Boston. A summary review: Rooms: Quite large for Europe. Totallt renovated in 2 years. Fixtures,... more

A well modernised old hotel. Comfortable, well furnished, but not gigantic bedroom and excellent bathroom. Staff helpful and accommodating. Good breakfast. more