The end of a two-week European trip with a night in London couldn't be better. The suite was perfect, the staff went out of their way to be helpful (finding great tickets at short notice for a West End show) and the restaurant was wonderful more

I booked this apartment for a family weekend trip to London and I can honestly say that we received first class treatment from the moment we arrived to the day we departed. The two bedroom suite we stayed in was a modern, clean and luxurious place to stay - We will definitely use again more

Like most Plaza hotels it had exceptional customer service. Food was first rate at restaurant. Some overtones of British Pompousness but not enough to get in the way of an enjoyable stay. Generally friendly and responsive. Wonderful suite with full amenities - Espresso coffee maker, decent fridge etc. more

Perhaps it was bad luck or it was a bad day for Plaza at the River, but our experience here was awful. We arrived after the check in time, but our room was still not ready. The receptionist gave a reason, but she spoke so quickly, and with such odd English, we didn't understand. However, she did agree to look... more

I spend about 7 months of the year in hotels...so i like to think i know something about them. I have stayed in some great hotels, and i've stayed in some really nasty holes.....this was one of the worst. The rooms full of tatty IKEA-style furniture, which, like all junk, ages very badly. The linen, towels, shampoos, soaps etc all... more

Beautiful hotel. Reception clerk was very friendly and helpful. Suite was spacious and comfortable, bathroom and shower were large; ample counter space. We prefer a softer mattress. Flat screen TV in both the living area and the bedroom was a nice feature, as were the refrigerator, kitchen area and washing machine. Lounge and restaurant had great ambience and delicious food.... more

Hi! I stayed here in mid September 08 and had a great time. I booked the Junior suite but was upgraded to a 1 Bedroom Suite. The room was big, clean and looked very new and the bathroom was big and lovely!. I also had a great view of the Thames. Overall a very good experience. Thanks to Caterina who... more

I've recently had the pleasure of staying at this hotel for buisness purposes for the last 20 months, for the month of September I have stayed in the 5 star side of the hotel. The hotel generally is an excellent one but the five star side is truley excellent the staff are extremley proffessional and can't do enough for you.... more

Arrived after Baltic Cruise. Spent only one night but because of location, got on sightseeing bus, arranged by concerige at Hotel. Staff extemely helpful and cordial. Rooms were modern and quite large. Had an inside room so no real view, but could go outside and were right on Thames at Lambert Bridge to overlook Parliament and "Big Ben". Reataurant was... more