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Kensington Close Hotel

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Kensington Close Hotel
Wrights Lane, Kensington, London W8 5SP, England
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Commercial Hotel located 2 minutes from Kensington High Street's shops & tube station.
Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates and Availability: $201 £134 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 412 traveler reviews
  • What to Expect:
    • 2.5 based on 231 reviews Rooms
    • 3 based on 227 reviews Service
    • 3 based on 226 reviews Value
    • 3 based on 231 reviews Cleanliness
    • 4 based on 34 reviews Pool

Reviews of Kensington Close Hotel

( 1-10 of 415 )
1 of 5 stars
Kingston, London
Nov 16, 2008

Not going to bore everyone with a really long review but overall my stay was awful. My boyfriend and I viewed pictures of the rooms via the website & when we arrived we very shocked with how tiny our bedroom was! The bathroom was also so small you couldn't even get to the sink without shutting the door. Double bed... more

3 of 5 stars
Elmira, NY
Nov 10, 2008

We have now stayed at the Kensinton Close three times (twice with a tour, first and last nights and a three day stay in May 2008 on our own) and probably will again. Granted, the rooms can be considered TINY but with the location (short walk to the Kensington High tube station and bus stops) and the really great full... more

Management response from
raphael_herzog, Executive Assistant Manager

Dear Sir, Thank you for your positive comments regarding our location and the quality of our breakfast I’m glad you’ve enjoyed your stay with us and your comments have been passed on to my Executive Chef and Restaurant Manager as I know they will be encouraged by your remarks. Thank you for taking the time to complete a review about...

4 of 5 stars
Northern Ireland
Nov 9, 2008

The Kensington Close hotel was the perfect location for our toursit trail of the city. It is less than 5 minutes walk from the nearest Tube Station - Kensington High Street, which is on the circular line. Its also within walking distance of Kensington Gardens, Hyde Park and all the attractions close to these. The hotel room was small but... more

Management response from
raphael_herzog, Executive Assistant Manager

I’m glad you’ve enjoyed your stay with us and I thank you for your positive comments regarding our location and the quality of our bedding products. Your comments have been passed to the relevant departments as I know they will be encouraged by your remarks. Thank you for taking the time to complete a review about our hotel and I...

Oct 24, 2008

After a painfully slow check in I nearly killed myself in the corridor on the "death trap" carpet hole which was larger than my foot! - Clearly no consideration for health & safety, as I later discovered loads of rips & holes all over carpets, none of which even had so much as a piece of tape on! This is... more

Management response from
raphael_herzog, Assistant Executive Manager

Thank you for taking the time to complete a review, I am writing following your stay at the Kensington Close Hotel to apologise for the frustrations that you experienced during your stay with us. Regarding the Standard room you’ve stayed in they are the standard size for a central hotel in London however we do have larger room which are...

1 of 5 stars
Forest Park, Illinois
Oct 17, 2008

My company selected this hotel for me because of it's Central London location. If you are willing to suffer inattentive staff service that will always keep you waiting, exorbitant WIFI charges, and questionable credit card safety practices, then you might be fine. I, however, expect more of a hotel. From the excessively long wait to check-in, to my door handle... more

Management response from
raphael_herzog, Hotel Executive Assistant Manager

Dear Madam/Sir. I was very surprise to read your review today and would like to have more details about your experience. First I would like to apologize for the frustrations that you experienced during your stay with us. May I please reassure you that we do have a safe system of data protection in the hotel and would like to...

3 of 5 stars
North West
Oct 13, 2008

I visited this hotel for two nights with a group. Rooms were ok. I was in a double, it was very small. Clean enough but could do with some updating. Corridors are very tatty. Lobby areas are nice. Didn't eat at the restaurant but the sports bar (forget the name) was good. Didn't use the Gym or Spa. Used one... more

1 of 5 stars
Montefalco, Italy
Oct 5, 2008

I was there with a group for 2 nights.we were supposed to sleep in a 4 star, we paid a lot for the 2 nights to our tour operator we aren't young and also we are accustomed to a good level of comfort the room was a narrow corridor, no more, with a mini-bathroom. linen very old. the mattrasses and... more

Management response from
raphael_herzog, Hotel Executive Assistant Manager

Dear Sir, Thank you for taking the time to complete a review, I am writing following your stay at the Kensington Close Hotel to apologise for the frustrations that you experienced during your stay with us. Regarding the Standard room you’ve stayed in they are the standard size for a central hotel in London however we do have larger room...

3 of 5 stars
Adelaide, Australia
Sep 19, 2008

we stayed at the kensington close hotel for one night as part of a pre booked package but would not have chosen it ourselves. the lobby and bar were very spacious and nice but over priced. they could of used some of the room from downstairs and put them in the rooms as they were a bit small and pokey.... more

Management response from
raphael_herzog, Hotel Executive Assistant Manager

Dear Sir, I am writing following your stay at our hotel and I would like to thank you for your positive comments in relation to the cleanliness and the customer service you’ve received. Regarding the Standard room you’ve stayed in they are the standard size for a central hotel in London however we do have larger room which are our...

2 of 5 stars
Cambridge
Sep 17, 2008

Very average. Rooms are TINY. Bathroom is miniscule with an extremely cramped loo. Room so small the bed is against the wall and you can only get in one side. The headboard ridges had some food or sick on it which had gone dusty which I only noticed the next day. Staff very friendly and polite. Really poor bar and... more

Management response from
raphael_herzog, Hotel Executive Assistant Manager

Dear Sir, I am writing following your stay at our hotel and I would like to thank you for your positive comments in relation to the customer service you’ve received and we are delighted that you have recognised our staff for the outstanding customer service you received during your stay Regarding the Standard room you’ve stayed in they are the...

Sep 13, 2008

Won a couple of e bay auctions at an ok price.As there were 4 of us tried to book two rooms only to be told the first time there were no vacancies left for e bay rooms.Rang the next day and was able to book one room straight away.We had to upgrade enabling us to get another room(£60.00 for the... more

Management response from
raphael_herzog, Hotel Executive Assistant Manager

Dear Sir, Thank you for your feedback. I've taken your review very seriously. In regards to the noise, we are minimizing it as much as we can and the coaches do not let their engine running however being a central London hotel, we can't stop the traffic to the area and to the hotel next door. Regarding the room you’ve...

Reviews of Kensington Close Hotel

( 1-10 of 415 )
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Kensington Close Hotel Also Known As

Address: Wrights Lane, Kensington, London W8 5SP, England