Arrived at 1:30pm when checkin was at 2pm, after an overnight flight from the States. Front desk staff (Marius) was rude and arrogant. The hotel had a line of guests checking in half hour before the "official time", they were getting checked in and receiving room keys. I was told my room was not ready yet and to wait in... more

Great location within walking distance of theatres and Covent Garden. Pleasant room and really lovely area for breakfast. The only minor thing that could have been better is that, as usual, hotels seem incapable of serving tea that is hot as opposed to lukewarm. Everything else was excellent. more

On our trip for the NFL International game - Chargers vs Saints - we had a large group coming together from all over Europe. I wanted us to be central in London, but also affordable. By booking ahead with Lynn in the Thistle booking center we were able to do both. This hotel is so strategically located for travelers it... more

Stayed for one night and can throughly recommend this hotel. Great location; staff were very friendly, helpful and professional; offered an upgrade for £20 and got an executive room on a high floor with a view of the London Eye and Big Ben. Returned to the hotel after a night out and the entire main hallway, staircase and tables were... more

when we arrived to the hotel we upgraded to the junior suite it has been the best hotel experience i have had in london the room was spacious warm and comforable could not fault it at all you get a free bottle of wine with the upgrade and mini bar is free soft drinks only though hotel staff very pleasent... more

We were not in the main part of the hotel, our room was over a walkway in another building. The room was very tired, dark and dingy, and really noisy at night as we were over a pub. We felt very let down and felt we should've been notified that our booking was not for the main hotel. We were... more

Went here with my husband and friends for our friend's birthday. On arrival we were offered an upgrade to a suite, which we took, it was only a few pounds extra but 'wow'! Would definitely do that again. The hotel, and staff (apart from the Bar) were excellent. Bar: The Staff couldn't really be bothered to bring your drinks to... more

I stayed two nights at this hotel and was impressed. The location is excellent, close to Trafalgar Square, the rooms are nicely furnished and big enough withut being huge. Helpful staff and excellent breakfast in awesome period dining room. more

I stayed at this hotel for about a week when I was over in London for work. The hotel itself is nice and the decor is fine but the room I stayed in had a serious bed bug problem. At the time I didn't even know bed bugs existed so I really had no idea what on earth was happening... more